Coach Store Manager

Overview

Coach is an American luxury fashion house known for its leather goods and modern American design. Part of the Tapestry portfolio, Coach combines a heritage craftsmanship approach with contemporary creative direction and global retail operations. As an employer, the brand emphasizes polished service, product quality and brand storytelling across an international store network.

Role & Responsibilities

• Lead the store to achieve sales, profitability and productivity targets across all channels.
• Translate and execute strategic business plans while adapting to local market trends and customer needs.
• Champion a service-first culture through personalised clienteling and exceptional in-store experiences.
• Coach, develop and motivate a diverse, high-performing team; set objectives, provide feedback and celebrate achievements.
• Recruit, onboard and retain talent that reflects the Coach brand and store culture.
• Manage daily store operations including inventory control, payroll, loss prevention and administrative reporting.
• Ensure visual merchandising and store presentation consistently meet brand standards and inspire customers.
• Optimise staffing and scheduling to align labour with business demand and peak trading periods.
• Resolve customer concerns with empathy, urgency and professionalism to protect brand reputation.
• Act as a brand ambassador in-store and in the community; maintain clear communication with peers and corporate partners.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion retail experience is a strong advantage.
• Proven ability to lead and develop people, with a demonstrable passion for coaching and team building.
• Track record of delivering best-in-class customer experiences and achieving sales results.
• Strong commercial acumen with focus on operational excellence and achieving KPIs.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with retail systems such as labor management, inventory and sales reporting tools.
• Knowledge of fashion trends, competitive landscape and an interest in digital engagement and social media.
• Ability to work a flexible schedule, including nights, weekends, holidays and peak retail periods.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

Between 1 and 6 years of supervisory or management experience in retail or service environments; prior experience in luxury or fashion retail is preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or fashion is preferred and will be considered alongside relevant experience.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry group and cultivates a creative, inclusive and performance-oriented retail culture. The brand prizes craftsmanship, customer focus and collaborative leadership, and invests in employee development and equitable workplace practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.