Coach Store Manager

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Location
OntarioCaliforniaUSA
Employment
Full-Time
Seniority
Manager
Compensation
$70,000–114,000/year
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Jun 12, 2026

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach Store Manager (Ontario, CA): Lead retail operations, drive sales, and inspire teams in this full-time management role. $70K–$114K annually.

Role & Responsibilities

  • Lead store operations to achieve sales, profitability, and productivity targets across all channels
  • Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
  • Champion a service-first culture, delivering exceptional personalized clienteling and service excellence
  • Resolve customer concerns with empathy, urgency, and professionalism
  • Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results
  • Set clear goals, provide meaningful feedback, and celebrate individual and team achievements
  • Recruit, onboard, and retain top talent who reflect Coach brand values
  • Oversee daily operations including inventory management, payroll, and loss prevention
  • Ensure visual merchandising and store presentation meet brand standards and inspire customers
  • Optimize staffing and scheduling to meet business demands and deliver seamless service
  • Foster a welcoming, inclusive environment where every team member feels valued and empowered
  • Communicate effectively with team members, peers, and corporate partners to align on goals and initiatives
  • Serve as a brand ambassador, representing Coach in the store and throughout the community

Qualifications

  • 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus
  • A passion for leading people and building strong, motivated teams
  • Deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values
  • Strong business acumen with a focus on results and operational excellence
  • Exceptional communication and interpersonal skills that foster trust and clarity
  • Proficiency in Microsoft Office and retail systems such as labor management, inventory, and sales reporting tools
  • Knowledge of fashion trends and competitive landscape; curiosity for digital engagement and social media
  • Collaborative spirit and ability to build strong vendor and community relationships
  • Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
  • Ability to work flexible schedules including nights, weekends, peak busy season, and public holidays

Skills

Microsoft Office Retail management systems Labor management Inventory management Sales reporting tools Customer service Team leadership Staffing and scheduling Visual merchandising Loss prevention

Experience

1–6 years of leadership experience in retail or service industries; a combination of education and experience will be considered. Luxury or fashion background is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

This position is based in Ontario, California, USA, within easy reach of Los Angeles.

Compensation

The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Director», «Boutique Manager», «Branch Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.