Coach Store Manager
- Location
- Hackensack New Jersey USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $62,000–94,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands. Coach emphasizes craftsmanship, accessible luxury and a customer-centric retail experience across flagship stores and wholesale partners worldwide.
Coach, a global luxury fashion house founded in New York in 1941, seeks an experienced Store Manager to lead a retail location in Hackensack, New Jersey. The successful candidate will drive sales, profitability, and operational excellence while fostering an inclusive, service-first culture that reflects the Coach brand. The Store Manager will inspire and develop a diverse team, deliver exceptional customer experiences through personalized service, oversee daily operations including inventory and payroll, and serve as a brand ambassador within the community.
Role & Responsibilities
- Lead store to success by driving sales, profitability, and productivity across all channels
- Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
- Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence
- Resolve customer concerns with empathy, urgency, and professionalism
- Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results
- Set clear goals, provide meaningful feedback, and celebrate individual and team achievements
- Recruit, onboard, and retain top talent who reflect the values of the Coach brand
- Oversee daily operations including inventory management, payroll, and loss prevention
- Ensure visual merchandising and store presentation meet brand standards and inspire customers
- Optimize staffing and scheduling to meet business demands and deliver seamless service
- Foster a welcoming, inclusive environment where every team member feels valued and empowered
- Communicate effectively with team, peers, and corporate partners to align on goals and initiatives
- Serve as a brand ambassador, representing Coach in the store and throughout the community
Qualifications
- 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus
- A passion for leading people and building strong, motivated teams
- A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values
- Strong business acumen with a focus on results and operational excellence
- Exceptional communication and interpersonal skills that foster trust and clarity
- Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory, and sales reporting tools
- Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media
- A collaborative spirit and the ability to build strong vendor and community relationships
- Ability to work in a fast-paced environment
- Strong English language proficiency
- Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1–6 years of leadership experience in retail or service industries. A combination of education and experience will be considered. Luxury or fashion background is preferred.
Education
Not specified; a combination of education and experience will be considered.
Workplace
The role is situated in Hackensack, New Jersey, USA — conveniently close to New York.
Compensation
The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach's retail culture blends commercial rigour with a focus on craftsmanship and customer intimacy. The brand values entrepreneurial initiative, collaborative leadership and development of retail talent within a global luxury portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Retail Store Manager», «Store Operations Manager», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.