Coach Store Manager

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Location
New YorkNew YorkUSA
Seniority
Manager
Posted
Apr 1, 2026

About Coach

Coach is a leading American luxury leather-goods brand and part of the Tapestry group. Renowned for craftsmanship and contemporary design, Coach operates a global retail network and places strong emphasis on client service, product storytelling and omnichannel retailing.

Coach Store Manager in New York — lead store operations, drive sales and deliver exceptional luxury client experiences for Coach in New York.

Role & Responsibilities

  • Lead day-to-day store operations to achieve sales targets, KPI goals and brand standards.
  • Develop and coach a high-performing sales team through objective setting, performance reviews and ongoing training.
  • Deliver an elevated luxury client experience through proactive clienteling, personalized service and CRM-driven follow-up.
  • Oversee visual merchandising, store presentation and inventory flow to maximize sell-through and uphold brand aesthetics.
  • Manage inventory control, stock replenishment, loss-prevention procedures and shrinkage mitigation.
  • Analyse sales performance and P&L drivers, prepare store-level reports and implement corrective actions to optimise profitability.
  • Coordinate with regional and corporate teams on promotional activity, product launches and omnichannel fulfilment (click-and-collect, ship-from-store).
  • Ensure compliance with company policies, health & safety regulations and local employment laws.

Qualifications

  • Proven success in retail leadership with progressive responsibility in a luxury or premium brand environment.
  • Demonstrated ability to recruit, develop and retain talent and to drive measurable sales performance.
  • Strong commercial acumen with experience interpreting sales metrics, managing budgets and delivering against financial targets.
  • Excellent interpersonal and communication skills, with a client-first mindset and polished professional demeanour.
  • Flexible availability, including evenings, weekends and peak retail periods.

Skills

Clienteling Team leadership and coaching Visual merchandising Inventory management KPI and P&L analysis Loss prevention and shrink management Microsoft Excel Point-of-sale (POS) systems Omnichannel retail operations

Experience

Minimum 3 years of store management or assistant store management experience within luxury or premium retail, with demonstrated results in sales growth, team development and operational excellence.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach combines heritage craftsmanship with contemporary retailing in a fast-paced, client-centric environment. The brand emphasises professional development, collaborative teamwork and a commitment to delivering refined customer experiences across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Director», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.