Coach Store Manager
Coach Store Manager in New York — lead store operations, drive sales and deliver exceptional luxury client experiences for Coach in New York.
Overview
Coach is a leading American luxury leather-goods brand and part of the Tapestry group. Renowned for craftsmanship and contemporary design, Coach operates a global retail network and places strong emphasis on client service, product storytelling and omnichannel retailing.
Role & Responsibilities
- Lead day-to-day store operations to achieve sales targets, KPI goals and brand standards.
- Develop and coach a high-performing sales team through objective setting, performance reviews and ongoing training.
- Deliver an elevated luxury client experience through proactive clienteling, personalized service and CRM-driven follow-up.
- Oversee visual merchandising, store presentation and inventory flow to maximize sell-through and uphold brand aesthetics.
- Manage inventory control, stock replenishment, loss-prevention procedures and shrinkage mitigation.
- Analyse sales performance and P&L drivers, prepare store-level reports and implement corrective actions to optimise profitability.
- Coordinate with regional and corporate teams on promotional activity, product launches and omnichannel fulfilment (click-and-collect, ship-from-store).
- Ensure compliance with company policies, health & safety regulations and local employment laws.
Qualifications
- Proven success in retail leadership with progressive responsibility in a luxury or premium brand environment.
- Demonstrated ability to recruit, develop and retain talent and to drive measurable sales performance.
- Strong commercial acumen with experience interpreting sales metrics, managing budgets and delivering against financial targets.
- Excellent interpersonal and communication skills, with a client-first mindset and polished professional demeanour.
- Flexible availability, including evenings, weekends and peak retail periods.
Skills
Experience
Minimum 3 years of store management or assistant store management experience within luxury or premium retail, with demonstrated results in sales growth, team development and operational excellence.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach combines heritage craftsmanship with contemporary retailing in a fast-paced, client-centric environment. The brand emphasises professional development, collaborative teamwork and a commitment to delivering refined customer experiences across its global stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.