Coach Store Manager
About Coach
Coach is an American luxury accessories and lifestyle brand within Tapestry, Inc., renowned for refined leather goods and contemporary design. The brand operates a global retail network and prioritizes elevated client experience, craftsmanship, and commercial discipline across its boutiques and flagship stores.
Coach Store Manager in New York — lead boutique operations, drive sales and client experience for Coach in New York City.
Role & Responsibilities
- Lead day-to-day store operations to achieve sales, margin, and customer experience targets in line with Coach brand standards.
- Recruit, develop and mentor a high-performing team; set clear objectives, deliver ongoing coaching and conduct performance reviews.
- Drive clienteling and relationship management initiatives to grow repeat business and lifetime value among high-net-worth customers.
- Manage inventory, replenishment and stock integrity; oversee visual merchandising to ensure compelling, on-brand presentation.
- Own store P&L: control expenses, optimize staffing, and propose local initiatives to maximize profitability.
- Implement and monitor retail KPIs and sales reporting; translate data into actionable plans to improve conversion and average transaction value.
- Ensure compliance with loss-prevention procedures, cash handling policies and local regulatory requirements.
- Coordinate with regional leadership, merchandising and marketing teams to execute product launches, events and promotions.
Qualifications
- Proven leadership experience in retail, preferably within a luxury fashion or premium accessories environment.
- Demonstrable track record of meeting or exceeding sales and margin targets while managing store-level P&L.
- Strong commercial acumen with experience translating retail metrics into operational improvements.
- Excellent interpersonal and coaching skills with the ability to inspire a client-focused team.
- Knowledge of visual merchandising principles and inventory control best practices.
Skills
Experience
Typically 3–5 years of progressive retail experience with at least 2 years in a supervisory or managerial role within luxury or premium retail.
Education
Bachelor’s degree in business, retail management, hospitality or equivalent professional experience preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a design-driven, client-centric culture rooted in American craftsmanship and modern luxury. The workplace values commercial rigor alongside creativity, offering opportunities for cross-functional collaboration and career progression within the broader Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Flagship Store Manager», «Retail Operations Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.