Coach Store Manager
Coach Store Manager in New York — lead boutique operations, drive sales and client experience for Coach in New York City.
Overview
Coach is an American luxury accessories and lifestyle brand within Tapestry, Inc., renowned for refined leather goods and contemporary design. The brand operates a global retail network and prioritizes elevated client experience, craftsmanship, and commercial discipline across its boutiques and flagship stores.
Role & Responsibilities
- Lead day-to-day store operations to achieve sales, margin, and customer experience targets in line with Coach brand standards.
- Recruit, develop and mentor a high-performing team; set clear objectives, deliver ongoing coaching and conduct performance reviews.
- Drive clienteling and relationship management initiatives to grow repeat business and lifetime value among high-net-worth customers.
- Manage inventory, replenishment and stock integrity; oversee visual merchandising to ensure compelling, on-brand presentation.
- Own store P&L: control expenses, optimize staffing, and propose local initiatives to maximize profitability.
- Implement and monitor retail KPIs and sales reporting; translate data into actionable plans to improve conversion and average transaction value.
- Ensure compliance with loss-prevention procedures, cash handling policies and local regulatory requirements.
- Coordinate with regional leadership, merchandising and marketing teams to execute product launches, events and promotions.
Qualifications
- Proven leadership experience in retail, preferably within a luxury fashion or premium accessories environment.
- Demonstrable track record of meeting or exceeding sales and margin targets while managing store-level P&L.
- Strong commercial acumen with experience translating retail metrics into operational improvements.
- Excellent interpersonal and coaching skills with the ability to inspire a client-focused team.
- Knowledge of visual merchandising principles and inventory control best practices.
Skills
Experience
Typically 3–5 years of progressive retail experience with at least 2 years in a supervisory or managerial role within luxury or premium retail.
Education
Bachelor’s degree in business, retail management, hospitality or equivalent professional experience preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a design-driven, client-centric culture rooted in American craftsmanship and modern luxury. The workplace values commercial rigor alongside creativity, offering opportunities for cross-functional collaboration and career progression within the broader Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.