Coach Store Manager

Location
Seniority Manager
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Coach Store Manager in New York, NY — lead a flagship boutique, drive sales and team development for Coach in New York City.

Overview

Coach is a global luxury fashion brand known for modern leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., Coach operates an international retail network and emphasizes craftsmanship, contemporary design and elevated customer experience. The brand offers opportunities to work at the intersection of heritage leatherwork and progressive retail innovation.

Role & Responsibilities

  • Lead daily store operations to deliver outstanding client service, achievement of sales targets and maintenance of brand standards.
  • Recruit, coach and develop a high-performing sales team; establish clear KPIs and conduct regular performance reviews.
  • Manage visual merchandising and store presentation to ensure merchandise is curated and displayed in accordance with seasonal directives.
  • Oversee inventory control, stock replenishment and loss-prevention procedures to protect margin and availability.
  • Drive local marketing and clienteling initiatives, leveraging CRM and bespoke client outreach to build long-term relationships.
  • Produce and analyse sales reports, P&L summaries and other operational metrics to inform staffing and merchandising decisions.
  • Ensure compliance with corporate policies, health & safety regulations and cash-handling procedures.

Qualifications

  • Proven leadership capability with a track record of achieving sales targets in luxury or premium retail.
  • Strong commercial acumen including experience with merchandising, inventory control and basic P&L management.
  • Excellent interpersonal skills with a client-first mindset and demonstrated ability to build customer loyalty.
  • Ability to recruit, train and retain talent; experience conducting performance management and coaching.
  • Fluency in store systems and the ability to produce clear operational reporting and forecasts.

Skills

Visual merchandising Inventory management Loss prevention Customer relationship management (CRM) Point-of-sale (POS) systems Microsoft Excel KPI reporting Staff scheduling

Experience

Typically requires 3+ years in retail with at least 1–2 years in a supervisory or management role within luxury, premium or fashion retail environments.

Education

Bachelor's degree preferred in Business, Retail Management, Fashion or a related field; equivalent professional experience will be considered.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach combines a heritage of American leathercraft with contemporary, forward-looking retail. The workplace prioritizes client obsession, collaborative team leadership and professional development within a global luxury network overseen by parent company Tapestry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.