Coach Store Manager
- Seniority
- Manager
- Posted
- Apr 1, 2026
About Coach
Coach is a modern American luxury house renowned for its leather goods and accessories. Operated under the Tapestry corporate group, the brand blends craftsmanship with contemporary design and maintains an international retail footprint. As an employer, Coach emphasises customer-centric service, professional development for retail talent, and a collaborative environment that values design, quality and commercial performance.
Coach Store Manager in New York, NY — lead store operations, sales and client experience for Coach's flagship retail location.
Role & Responsibilities
- Lead all day-to-day store operations, ensuring adherence to brand standards, visual merchandising and loss-prevention protocols.
- Set and achieve sales targets and KPIs through proactive coaching, performance management and motivation of the retail team.
- Develop and execute clienteling strategies to deepen customer relationships and maximise lifetime value.
- Manage inventory, stock replenishment and stockroom organisation to optimise product availability and shrink control.
- Oversee recruitment, onboarding and ongoing training to build a high-performing, service-oriented store team.
- Prepare and analyse sales reports, P&L elements and operational metrics; implement corrective actions to drive profitability.
- Coordinate local marketing and store events to increase footfall and brand visibility within the catchment area.
- Maintain exemplary customer service standards and personally engage with priority clients to deliver a luxury retail experience.
Qualifications
- Proven management experience in retail, preferably within a luxury or premium brand environment.
- Demonstrable track record of meeting or exceeding sales targets and managing store-level P&L or commercial objectives.
- Strong leadership capability with experience in hiring, training and developing sales teams.
- Flexibility to work retail hours including evenings, weekends and holidays as required by store schedule.
- Right to work in the country of employment.
Skills
Experience
Several years of progressive retail experience with at least 2–3 years in a supervisory or management role within a luxury or premium retail environment.
Education
High school diploma or equivalent required; tertiary education in business, retail management or a related discipline is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines heritage craftsmanship with contemporary merchandising and places a premium on client service and commercial excellence. The workplace culture is collaborative and development-oriented, offering retail employees structured training, opportunities for advancement and exposure to an international luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Flagship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.