Coach Store Manager

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Coach Store Manager in New York, NY — lead store operations, sales and client experience for Coach's flagship retail location.

Overview

Coach is a modern American luxury house renowned for its leather goods and accessories. Operated under the Tapestry corporate group, the brand blends craftsmanship with contemporary design and maintains an international retail footprint. As an employer, Coach emphasises customer-centric service, professional development for retail talent, and a collaborative environment that values design, quality and commercial performance.

Role & Responsibilities

  • Lead all day-to-day store operations, ensuring adherence to brand standards, visual merchandising and loss-prevention protocols.
  • Set and achieve sales targets and KPIs through proactive coaching, performance management and motivation of the retail team.
  • Develop and execute clienteling strategies to deepen customer relationships and maximise lifetime value.
  • Manage inventory, stock replenishment and stockroom organisation to optimise product availability and shrink control.
  • Oversee recruitment, onboarding and ongoing training to build a high-performing, service-oriented store team.
  • Prepare and analyse sales reports, P&L elements and operational metrics; implement corrective actions to drive profitability.
  • Coordinate local marketing and store events to increase footfall and brand visibility within the catchment area.
  • Maintain exemplary customer service standards and personally engage with priority clients to deliver a luxury retail experience.

Qualifications

  • Proven management experience in retail, preferably within a luxury or premium brand environment.
  • Demonstrable track record of meeting or exceeding sales targets and managing store-level P&L or commercial objectives.
  • Strong leadership capability with experience in hiring, training and developing sales teams.
  • Flexibility to work retail hours including evenings, weekends and holidays as required by store schedule.
  • Right to work in the country of employment.

Skills

Clienteling and CRM-driven relationship management Visual merchandising and brand presentation Inventory control and stock management Team leadership, coaching and performance management Sales planning, KPI monitoring and report analysis Loss prevention and retail operations Exceptional customer service and communication

Experience

Several years of progressive retail experience with at least 2–3 years in a supervisory or management role within a luxury or premium retail environment.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related discipline is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines heritage craftsmanship with contemporary merchandising and places a premium on client service and commercial excellence. The workplace culture is collaborative and development-oriented, offering retail employees structured training, opportunities for advancement and exposure to an international luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.