Coach Store Manager
About Coach
Coach is a global modern luxury house celebrated for its leather goods, accessories and lifestyle collections. The brand operates an international retail network and is part of Tapestry, Inc., a parent company that houses several luxury and premium fashion labels. As an employer, Coach emphasizes product craftsmanship, elevated client service and talent development across its stores.
Coach Store Manager in New York, NY — lead store operations, drive sales performance and develop a luxury retail team.
Role & Responsibilities
- Lead day-to-day store operations to deliver exemplary client experiences and consistently achieve sales targets and KPIs.
- Recruit, coach and develop a high-performing retail team; set clear performance objectives and conduct regular feedback and development reviews.
- Own the store P&L: manage budgets, control costs, optimise labour scheduling and drive margin-enhancing initiatives.
- Implement brand visual merchandising and store presentation standards to maximise product appeal and conversion.
- Develop and maintain strong clienteling practices and CRM utilisation to build long-term relationships and drive repeat business.
- Oversee inventory integrity, stock replenishment and allocation processes, including shrinkage prevention and loss-prevention protocols.
- Produce timely sales and operational reporting; liaise with district/regional leadership to align on promotional and commercial plans.
- Ensure compliance with corporate policies, health & safety requirements and store-level administrative duties.
Qualifications
- Proven track record of retail leadership in fashion or luxury goods with measurable results against sales targets.
- Demonstrated ability to recruit, mentor and retain talent; strong people management and communication skills.
- Commercial acumen with experience managing budgets, forecasting and interpreting sales metrics.
- High standards for visual merchandising and client experience; adept at driving clienteling and CRM engagement.
- Sound knowledge of inventory control and loss-prevention practices.
Skills
Experience
Minimum of 3–5 years of progressive retail experience with at least 2 years in a management or supervisory capacity within luxury or premium fashion.
Education
High school diploma required; bachelor's degree in business, retail management or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, performance-driven culture grounded in craft and creativity. The workplace values high standards of presentation and service while investing in employee development, training and internal mobility across a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Director», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.