Coach Store Manager
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- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. Operating globally and part of the Tapestry group, Coach combines artisanal craftsmanship with commercial creativity to deliver elevated client experiences across boutiques and flagship stores.
Coach Store Manager in New York — lead boutique operations, drive sales and deliver elevated client experiences for Coach in New York City.
Role & Responsibilities
- Lead all store operations to achieve and exceed sales, margin, and service targets, including daily management of P&L drivers.
- Develop, coach and inspire a high-performing sales team through recruitment, onboarding, performance management and individual development plans.
- Deliver an exceptional luxury client experience via proactive clienteling, personalized service and long-term relationship building.
- Ensure visual merchandising and store standards reflect brand guidelines and seasonal directives; manage inventory, stock replenishment and loss-prevention protocols.
- Analyze retail KPIs and local market trends to inform merchandising, staffing and promotional decisions; liaise with regional leadership to execute commercial strategies.
- Oversee scheduling, payroll control, administrative tasks and compliance with company policies and local regulations.
Qualifications
- Proven leadership experience in luxury or premium retail with a track record of meeting sales and profitability goals.
- Strong commercial acumen with experience managing store-level P&L and retail KPIs.
- Demonstrated ability to recruit, develop and retain talent in a fast-paced retail environment.
- Superior client service orientation and expertise in clienteling techniques.
- Excellent communication, organizational and problem-solving skills; ability to adapt to changing retail priorities and peak trading periods.
Skills
Experience
Typically requires 3–5 years of progressive management experience in luxury or premium retail, including direct responsibility for sales targets, staff management and store operations.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a customer-centric, design-driven culture that values craftsmanship, entrepreneurial thinking and inclusive teamwork. The brand emphasizes professional development for in-store talent and rewards commercial initiative within a global luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Flagship Store Manager», «Retail Store Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.