Coach Store Manager

Location
Seniority Manager
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Coach Store Manager in New York — lead boutique operations, drive sales and deliver elevated client experiences for Coach in New York City.

Overview

Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. Operating globally and part of the Tapestry group, Coach combines artisanal craftsmanship with commercial creativity to deliver elevated client experiences across boutiques and flagship stores.

Role & Responsibilities

  • Lead all store operations to achieve and exceed sales, margin, and service targets, including daily management of P&L drivers.
  • Develop, coach and inspire a high-performing sales team through recruitment, onboarding, performance management and individual development plans.
  • Deliver an exceptional luxury client experience via proactive clienteling, personalized service and long-term relationship building.
  • Ensure visual merchandising and store standards reflect brand guidelines and seasonal directives; manage inventory, stock replenishment and loss-prevention protocols.
  • Analyze retail KPIs and local market trends to inform merchandising, staffing and promotional decisions; liaise with regional leadership to execute commercial strategies.
  • Oversee scheduling, payroll control, administrative tasks and compliance with company policies and local regulations.

Qualifications

  • Proven leadership experience in luxury or premium retail with a track record of meeting sales and profitability goals.
  • Strong commercial acumen with experience managing store-level P&L and retail KPIs.
  • Demonstrated ability to recruit, develop and retain talent in a fast-paced retail environment.
  • Superior client service orientation and expertise in clienteling techniques.
  • Excellent communication, organizational and problem-solving skills; ability to adapt to changing retail priorities and peak trading periods.

Skills

Clienteling Visual merchandising Inventory management Loss prevention P&L management Team leadership and coaching Retail KPI analysis POS systems CRM systems Microsoft Excel

Experience

Typically requires 3–5 years of progressive management experience in luxury or premium retail, including direct responsibility for sales targets, staff management and store operations.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-centric, design-driven culture that values craftsmanship, entrepreneurial thinking and inclusive teamwork. The brand emphasizes professional development for in-store talent and rewards commercial initiative within a global luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.