Coach Store Manager
Coach Store Manager in New York, NY — lead a boutique team, drive sales and deliver exceptional client experiences for the Coach brand.
Overview
Coach is a global American luxury accessories and lifestyle brand, known for leather goods and contemporary design. As part of the Tapestry group, Coach operates an international retail network and emphasizes craftsmanship, elevated client service, and commercial innovation across its boutiques.
Role & Responsibilities
- Lead and coach the store team to exceed sales targets, KPIs and deliver exceptional luxury client experiences.
- Drive daily operational excellence including merchandising, stock replenishment, inventory control and loss-prevention procedures.
- Manage P&L responsibilities: forecast sales, control payroll and expenses, and implement corrective actions to protect margins.
- Recruit, develop and retain high-performing retail talent through coaching, performance reviews and targeted training.
- Ensure brand standards are upheld in visual merchandising, product presentation and in-store customer journey.
- Build and sustain relationships with VIP and new clients through clienteling strategies and local marketing initiatives.
- Prepare operational and sales reports, analyze performance data and present insights to district/regional leadership.
- Oversee compliance with company policies, health & safety regulations and local labour laws.
Qualifications
- Proven leadership with the ability to motivate and develop a retail team in a luxury environment.
- Demonstrable commercial acumen and experience managing store P&L, budgets and sales forecasting.
- Strong customer-service orientation with experience in clienteling and relationship management.
- Excellent communication and interpersonal skills, including the ability to resolve complex customer situations.
- Organised, results-driven and comfortable working in a fast-paced retail setting with fluctuating priorities.
Skills
Experience
Minimum 3 years of progressive retail experience with at least 2 years in a supervisory or management role, preferably within luxury fashion or premium lifestyle brands. Demonstrated track record of meeting sales targets, managing budgets and developing high-performing teams.
Education
High school diploma required; bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a client-focused, design-forward retail culture grounded in craftsmanship and commercial rigor. The environment rewards entrepreneurial thinking, collaborative leadership and a dedication to service excellence across an international retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.