Coach Store Manager

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Seniority Manager
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Coach Store Manager in New York — lead boutique operations, sales and team development for the Coach retail store.

Overview

Coach is a globally recognized luxury fashion house known for its leather goods, handbags and accessories. The brand sits within the Tapestry, Inc. portfolio and combines American heritage craftsmanship with contemporary design. Coach operates an international retail network and emphasizes elevated client experiences and product quality.

Role & Responsibilities

  • Lead daily store operations to achieve sales, profitability and KPI targets, including inventory control, visual merchandising and operational compliance.
  • Recruit, develop and coach a high-performing sales team; manage scheduling, performance reviews and succession planning to ensure excellent client service.
  • Own P&L responsibility at the store level: manage payroll, shrinkage, expenses and local merchandising plans to maximize margin.
  • Drive luxury clienteling initiatives and build long-term relationships with VIP and repeat customers through proactive outreach and personalized service.
  • Implement corporate retail programs and local marketing initiatives; serve as the store’s ambassador for brand standards and customer experience.

Qualifications

  • Proven retail management experience within fashion or luxury goods, with a track record of meeting or exceeding sales and financial targets.
  • Demonstrated ability to recruit, train and develop retail teams with strong leadership and people-management skills.
  • Solid commercial acumen including experience with inventory management, payroll control and basic P&L analysis.
  • Exceptional client-facing skills and an aptitude for building long-term customer relationships; strong visual merchandising sense.
  • Availability to work retail hours including evenings, weekends and holidays; ability to travel occasionally for training or regional meetings.

Skills

Store operations and inventory control P&L and basic financial management Clienteling and CRM best practices Visual merchandising and presentation standards Team leadership, coaching and performance management Point-of-sale systems (experience with retail POS platforms) Microsoft Excel and Office suite

Experience

Typically 3–5+ years of progressive retail experience with at least 2 years in a management or assistant manager role within fashion or luxury retail; demonstrated success driving sales and developing store teams.

Education

High school diploma required; Bachelor's degree in Business, Retail Management, Fashion or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines heritage craftsmanship with a modern, entrepreneurial retail culture. The brand emphasizes exceptional client service, mentorship and career mobility within a global luxury group, while operating in a fast-paced, results-driven store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.