Coach Store Manager

About Coach

Coach is a New York–born luxury fashion house known for leather goods and accessible-luxury ready-to-wear. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and commercial discipline. Coach balances heritage craftsmanship with contemporary design under the leadership of its creative teams, and operates globally across retail, wholesale and digital channels.

Role & Responsibilities

• Drive store sales, profitability and productivity across all channels while executing local business plans and responding to market trends.
• Deliver a service-first customer experience through personalized clienteling and exemplary in-store hospitality.
• Lead, coach and develop a diverse, high-performing retail team; set clear goals, give regular feedback and celebrate achievements.
• Recruit, onboard and retain talent aligned with brand values and store objectives.
• Oversee daily store operations including inventory management, payroll, scheduling, loss prevention and compliance with company policies.
• Ensure visual merchandising and store presentation consistently meet Coach brand standards.
• Resolve customer issues with empathy and professionalism and act as a local brand ambassador in the community.
• Collaborate effectively with peers and corporate partners to align on initiatives, sales targets and local execution.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion experience preferred.
• Proven ability to build, coach and motivate teams to achieve commercial goals.
• Strong business acumen with a focus on results, operational excellence and inventory control.
• Exceptional communication and interpersonal skills with demonstrated customer-focus.
• Proficiency in Microsoft Office and familiarity with retail systems (labor management, inventory, sales reporting).
• Knowledge of fashion trends, competitive landscape and digital/social engagement strategies.
• Capacity to work a flexible retail schedule including nights, weekends, holidays and peak selling periods.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform routine physical tasks in a store environment.

Skills

Experience

Between one and six years of supervisory or managerial experience in retail or service environments; prior experience in luxury or fashion retail is advantageous. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York creativity with commercial rigor and is part of the Tapestry family, which promotes inclusion and equity across its houses. The retail culture prizes direct feedback, collaborative team-building, and a customer-centric approach that rewards innovation and results.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.