Coach Store Manager
- Location
- Los AngelesCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I at The Grove Los Angeles - Luxury retail store management role with competitive base pay of $17–$27.75/hr plus comprehensive benefits package.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness in store
- Lead implementation of Company initiatives and support full operation of the business
- Establish trust, maintain integrity, and foster an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and inclusive culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance to improve individual performance and hold team accountable for achieving business goals
- Adhere to and enforce team compliance of Company policies and procedures in addition to store operational procedures
- Mentor team on clienteling strategy to build long-term customer relationships and meet business goals
- Provide HR and conflict resolution support to team and district in absence of leadership team
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 pounds regularly, up to 50 pounds occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated excellence in customer focus and building effective relationships
- Strong business acumen and execution capability
- Experience with salesfloor leadership and team development in a retail environment
Skills
Experience
A minimum of 1 year of equivalent experience managing competitive retail space at the lead supervisor level is required. Candidates should demonstrate a strong track record in driving sales results, leading high-performing teams, and delivering exceptional customer experiences in a luxury or competitive retail environment.
Education
High school diploma or equivalent required; retail management training or certification is preferred but not required.
Workplace
This position is based in Los Angeles, California, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead Supervisor», «Retail Store Manager», «Sales Operations Lead», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.