Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Drive sales, profitability, and productivity across all channels.
• Execute strategic business plans while responding to evolving customer needs and local market trends.
• Champion a service-first culture through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team focused on collaboration and results.
• Set clear goals, provide meaningful feedback, and recognize individual and team achievements.
• Recruit, onboard, and retain talent aligned with Coach brand values.
• Oversee daily operations, including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate with the team, peers, and corporate partners to align on goals and initiatives.
• Represent Coach as a brand ambassador in the store and community.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion experience is a plus. A combination of education and experience will be considered.
• Passion for leading people and building strong, motivated teams.
• Commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen focused on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and market competition; curiosity about digital engagement and social media.
• Collaborative approach and ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including nights, weekends, peak season, high-traffic retail days, and public holidays.
• Ability to regularly lift at least 25 lbs. and occasionally up to 50 lbs., and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Skills

Experience

1–6 years of leadership experience in retail or service industries; luxury or fashion experience is a plus.

Benefits

Medical, dental, vision, and disability insurance; 401(k); paid paternity and maternity leave; commuter benefits; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.