Coach Store Manager Lead

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Embody Coach brand values and serve as a Brand Ambassador to increase brand awareness throughout the store and local market
• Lead implementation of corporate initiatives and support full operational management of the retail location
• Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store metrics and KPIs
• Execute forward-planned strategies to achieve business goals surrounding store performance and leadership objectives
• Support recruiting, interviewing, performance evaluation, and high-level training of store team members as needed
• Provide constructive feedback and coaching to improve individual and team performance; hold team accountable for goals
• Enforce compliance with company policies, procedures, and operational standards across the team
• Create a customer-centric culture that prioritizes satisfaction and mentor team members on clienteling strategy
• Build long-term customer relationships that align with business objectives
• Provide HR and conflict resolution support to the team and district in the absence of other leadership
• Champion company resources to support a healthy and inclusive work environment

Qualifications

• 1+ years of equivalent experience managing competitive retail space at a lead supervisor or managerial level
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Strong leadership presence and business acumen
• Demonstrated ability to analyze sales data and drive results
• Experience building and developing high-performing retail teams
• Proficiency in clienteling and customer relationship strategies

Skills

Experience

1+ years of equivalent experience in managing competitive retail space at a lead supervisor or management level, with demonstrated success in driving sales performance and developing retail teams.

Education

High school diploma or equivalent; further formal education not explicitly required but relevant retail management credentials are valued.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.