Coach Store Manager

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Location
LandquartGrisonsSwitzerland
Employment
Full-Time
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 9, 2026

About Coach

Coach is an international luxury fashion house known for its leather goods and accessories and is part of the Tapestry portfolio. As a maison within a global house of brands, Coach emphasizes creativity, craftsmanship and accessible luxury while offering career mobility across Tapestry's network of brands.

Coach — Store Manager in Landquart, Switzerland. Lead store performance, team development and customer experience at Coach's Landquart outlet.

Role & Responsibilities

  • Drive store sales, profitability and productivity across channels to achieve and exceed targets.
  • Develop and execute local business plans in response to customer needs and market trends.
  • Champion a service-first culture through personalised clienteling and elevated customer experiences.
  • Coach, inspire and develop a diverse, high-performing retail team; set targets and deliver regular feedback.
  • Recruit, onboard and retain talent who embody the Coach brand values.
  • Oversee daily store operations including inventory management, payroll, scheduling and loss prevention.
  • Ensure visual merchandising and store presentation consistently meet brand standards.
  • Resolve customer concerns with empathy and professionalism to protect brand reputation.
  • Collaborate with peers and corporate partners to align on initiatives and performance priorities.
  • Act as a visible brand ambassador within the store and the local community.

Qualifications

  • 1–6 years of leadership experience in retail or service industries; luxury or fashion experience is an advantage.
  • Proven ability to lead, motivate and develop retail teams to achieve results.
  • Strong commercial acumen with a focus on sales, margin and operational excellence.
  • Excellent communication and interpersonal skills with the capacity to build trust and rapport.
  • Proficiency with Microsoft Office and experience with retail systems (labor management, inventory and sales reporting).
  • Knowledge of fashion trends, competitor activity and digital/social engagement tactics.
  • Willingness to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
  • Strong English language proficiency.

Skills

Microsoft Office labor management systems inventory management systems sales reporting tools clienteling visual merchandising loss prevention staff scheduling coaching and development retail KPIs and P&L management

Experience

Between 1 and 6 years of supervisory or management experience in retail or customer-facing service environments. Experience in luxury or fashion retail is preferred; combinations of education and relevant experience will be considered.

Education

Secondary education required; tertiary qualification in business, retail management, hospitality or a related field is preferred. A combination of formal education and demonstrable retail experience is acceptable.

Workplace

This position is based in Landquart, Grisons, Switzerland, within easy reach of Zurich.

Benefits

Inclusive work environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); employee discount; incentive programme.

Culture

Coach operates within the Tapestry group and fosters a creative, inclusive and performance-driven retail culture. The employer values diversity, internal mobility and development, combining a fast-paced retail environment with structured learning and employee resource networks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Manager», «Retail General Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.