Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Establish and maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as a brand ambassador embodying Coach values and increasing brand awareness
• Lead implementation of company initiatives and support full operation of the store business
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Recruit, interview, and conduct performance evaluations; provide high-level training as needed
• Implement individualized team development to increase overall customer experience and business results
• Provide feedback and guidance to improve individual performance; hold team accountable for achieving personal and business goals
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Establish trust and maintain integrity to support an environment of collaboration within the store and throughout the organization
• Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
• Adhere to and enforce team compliance with company policies, procedures, and store operational standards
• Provide HR and conflict resolution support to team and district in the absence of senior leadership

Qualifications

• 1+ years of equivalent experience managing competitive retail spaces at the lead supervisor level or above
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
• Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
• Demonstrated strong business acumen and sales leadership capability
• Proven ability to build, develop, and motivate high-performing retail teams

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail spaces at the lead supervisor level, with demonstrated success in achieving sales targets, building teams, and delivering customer-focused results in a luxury retail environment.

Education

High school diploma or general educational development (GED) equivalent; additional retail management training or certifications preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.