Coach Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $80,000–95,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 29, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Manager in Edmonton, Alberta—lead retail operations, drive sales, and build high-performing teams in luxury fashion retail.
Role & Responsibilities
- Lead store operations to achieve sales targets, profitability, and productivity metrics across all channels
- Execute strategic business plans while remaining responsive to evolving customer needs and market trends
- Champion a service-first culture through personalized clienteling and exceptional customer experiences
- Resolve customer concerns with empathy, professionalism, and urgency
- Inspire, coach, and develop a diverse, high-performing team through meaningful feedback and goal-setting
- Recruit, onboard, and retain talent aligned with Coach brand values and culture
- Oversee daily operations including inventory management, payroll, and loss prevention initiatives
- Ensure visual merchandising and store presentation align with brand standards and drive customer engagement
- Optimize staffing and scheduling to meet business demands while maintaining service excellence
- Foster an inclusive, welcoming environment where team members feel valued and empowered
- Communicate effectively with team, peers, and corporate partners to align on strategic goals
- Serve as a brand ambassador representing Coach in-store and throughout the community
- Manage physical demands including lifting merchandise (up to 50 lbs occasionally), climbing, bending, and navigating sales floor and stockroom areas
Qualifications
- 1–6 years of leadership experience in retail or service industries; luxury or fashion background preferred
- Demonstrated passion for leading and building strong, motivated teams
- Deep commitment to delivering best-in-class customer experiences reflecting Coach's heritage and values
- Strong business acumen with focus on results and operational excellence
- Exceptional communication and interpersonal skills fostering trust and clarity
- Proficiency in Microsoft Office and retail management systems (labor management, inventory, sales reporting tools)
- Knowledge of fashion trends and competitive marketplace dynamics
- Demonstrated curiosity regarding digital engagement and social media
- Ability to build strong vendor and community relationships
- Capacity to work effectively in a fast-paced retail environment
- Strong English language proficiency
- Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1–6 years of leadership experience in retail or service industries; a combination of relevant education and practical experience will be considered. Luxury or fashion retail background is advantageous.
Education
High school diploma or equivalent required; further post-secondary education or retail management certification a plus. A combination of education and direct retail leadership experience will be considered.
Workplace
The role is situated in Edmonton, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 80,000 to CAD 95,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Retail Store Manager», «Location Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.