Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Embody Coach brand values and increase brand awareness among customers and team members
• Monitor and analyze sales data, identify performance trends, and make strategic recommendations to enhance store operations
• Recruit, interview, evaluate performance, and provide high-level training to store team members
• Establish trust and foster an inclusive, collaborative environment that promotes fair and positive team dynamics
• Implement individualized team development plans to increase overall customer experience and performance
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Mentor team on clienteling strategy to build long-term customer relationships and meet business goals
• Provide necessary feedback, guidance, and accountability to improve individual and collective performance
• Enforce compliance with company policies, procedures, and store operational standards
• Provide HR support and conflict resolution to team and district in the absence of senior leadership

Qualifications

• Minimum 1+ years of equivalent retail management experience at a lead supervisor or assistant manager level
• Proven ability to manage competitive retail environments and drive sales results
• Strong leadership and team-building capabilities
• Demonstrated proficiency in sales data analysis and performance metrics
• Excellent interpersonal and conflict resolution skills
• Ability to lift and carry at least 25 pounds regularly (up to 50 pounds occasionally)
• Physical capability to climb, bend, kneel, and maneuver sales floor and stockroom environments

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail spaces at the lead supervisor level or higher, with a track record of driving sales performance and leading high-performing teams in a luxury or premium retail environment.

Education

High school diploma or equivalent required; college education or retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.