Coach Store Manager - Coffee Shop

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Recruit, train, and mentor coffee shop staff to uphold Coach brand standards and company policies
• Provide ongoing coaching, conduct performance reviews, and address performance improvement areas
• Foster a culture of teamwork, customer focus, and continuous improvement across the team
• Monitor sales performance and ensure revenue targets are consistently met
• Manage budgets, control expenses, and track cash flow to maximize profitability
• Oversee opening and closing procedures, facility cleaning, and light maintenance tasks
• Ensure full compliance with health, safety, and food sanitation standards and regulations
• Maintain high-quality standards for coffee and food preparation; ensure adherence to recipes and guidelines
• Implement customer feedback to improve service delivery and enhance overall experience
• Address and resolve customer complaints promptly and professionally
• Maintain accurate records of sales, inventory, payroll, and operational data
• Prepare regular reports on performance metrics and operational KPIs
• Conduct safety and sanitation training for staff members
• Troubleshoot operational issues such as equipment malfunctions or supply shortages

Qualifications

• 3+ years of experience in retail or food & beverage management
• Proficiency with POS (Point of Sale) systems and scheduling software
• Strong understanding of budgeting, sales tracking, and inventory management
• Demonstrated commitment to exceptional customer service
• Excellent leadership, communication, and organizational skills
• Ability to problem-solve effectively and maintain a strong work ethic
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver both sales floor and stockroom areas

Skills

Experience

3+ years in retail or food & beverage management, with demonstrated success in leading teams, managing P&L operations, and delivering strong customer service in a fast-paced environment.

Education

High school diploma or equivalent; college degree preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 80,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.