Coach Store Manager

Overview

Coach is an American luxury fashion house known for its leather goods and modern, accessible luxury aesthetic. Part of the Tapestry portfolio, Coach operates globally and emphasizes creativity, craftsmanship and inclusive brand experiences across retail, wholesale and digital channels.

Role & Responsibilities

• Lead the store to achieve sales, profitability and productivity targets across all channels.
• Develop and execute local business plans responsive to customer needs and market trends.
• Instil a service-first culture, delivering personalised experiences through clienteling and exemplary customer service.
• Coach, mentor and develop a diverse, high-performing team; set objectives, provide feedback and recognise achievements.
• Recruit, onboard and retain talent aligned with brand values.
• Oversee daily store operations including inventory control, payroll, loss prevention and compliance with corporate policies.
• Ensure visual merchandising and store presentation meet Coach brand standards and inspire customers.
• Optimise staffing and scheduling to deliver consistent service during peak periods, promotions and events.
• Resolve customer concerns with empathy and professionalism and act as the store’s brand ambassador in the community.
• Maintain clear communication with peers and corporate partners to align on initiatives and performance metrics.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion experience preferred; combination of education and experience considered.
• Demonstrated passion for people leadership and team development.
• Deep commitment to delivering best-in-class customer experiences and clienteling.
• Strong commercial acumen with focus on sales results and operational excellence.
• Exceptional communication and interpersonal skills with ability to build trust and constructive relationships.
• Proficiency in Microsoft Office and familiarity with retail systems (labor management, inventory and sales reporting tools).
• Knowledge of fashion trends, competitor landscape and curiosity for digital engagement and social media.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

1–6 years of supervisory or managerial experience in retail or customer-facing service environments; prior experience in luxury or fashion retail is advantageous.

Education

No specific degree required; a combination of relevant education and retail leadership experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, customer-centric and inclusive workplace rooted in craftsmanship and accessible luxury. As part of the Tapestry family, the brand emphasises collaboration, development of talent and a commitment to equity and diversity across its global operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.