Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Lead store performance across all metrics—sales, profitability, and productivity—through strategic execution and responsive market adaptation
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and brand-aligned service excellence
• Resolve customer concerns with empathy, urgency, and professionalism, strengthening customer loyalty and brand advocacy
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results-driven outcomes
• Set clear performance goals, provide meaningful feedback, and celebrate individual and team achievements
• Recruit, onboard, and retain top talent who embody Coach brand values and diversity principles
• Oversee daily operational functions including inventory management, payroll administration, and loss prevention protocols
• Ensure visual merchandising and store presentation align with Coach brand standards and inspire customer engagement
• Optimize staffing schedules and allocation to meet business demands whilst delivering seamless customer service
• Foster a welcoming, inclusive environment where every team member feels valued, empowered, and supported
• Communicate effectively with team members, peers, and corporate stakeholders to align on strategic goals and initiatives
• Serve as a brand ambassador, representing Coach values both in-store and throughout the local community

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is advantageous
• Demonstrated passion for leading people and building strong, highly motivated teams
• Deep commitment to delivering best-in-class customer experiences aligned with Coach's heritage and values
• Strong business acumen with focus on results and operational excellence
• Exceptional communication and interpersonal skills that foster trust, clarity, and psychological safety
• Proficiency in Microsoft Office and retail management systems (labor management, inventory, sales reporting tools)
• Knowledge of fashion trends, competitive landscape awareness, and curiosity for digital engagement and social media
• Collaborative spirit with ability to build strong vendor, staff, and community relationships
• Ability to thrive in fast-paced, high-energy retail environments
• Physical capability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and maneuver sales floor and stockroom
• Strong English language proficiency

Skills

Experience

1–6 years of leadership experience in retail or service industries; luxury or fashion background is preferred. A combination of relevant education and professional experience will be considered.

Education

High school diploma or equivalent required; associate's degree or higher in business, retail management, or related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.