Coach Store Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $62,000–94,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Coach
Coach is a global fashion house known for handcrafted leather goods and accessible luxury, operating as part of the Tapestry portfolio. The brand blends New York heritage with contemporary design, and as a member of Tapestry benefits from a multi‑brand platform focused on inclusion, innovation and career development.
Coach is hiring a Store Manager in Burlington, MA to lead store performance, team development and customer experience.
Role & Responsibilities
- Lead store performance across sales, productivity and profitability targets for all channels.
- Develop and coach the sales team to deliver exceptional clienteling and service excellence.
- Execute local business plans and adapt strategies to evolving customer needs and market trends.
- Manage daily store operations including inventory control, payroll, scheduling and loss prevention.
- Ensure visual merchandising and store presentation meet brand standards and inspire customers.
- Recruit, onboard and retain top talent while fostering an inclusive and collaborative store culture.
- Resolve customer concerns with empathy and professionalism to preserve brand reputation.
- Collaborate with corporate partners and peers to align on initiatives and deliver business objectives.
- Serve as a brand ambassador within the store and the local community.
Qualifications
- 1–6 years of leadership experience in retail or service industries; luxury/fashion background preferred.
- Proven ability to lead, motivate and develop diverse teams to achieve sales and service goals.
- Strong business acumen with a results‑driven approach to operations and P&L responsibility.
- Exceptional communication and interpersonal skills, with the ability to build relationships internally and externally.
- Proficiency in Microsoft Office and familiarity with retail systems (labor management, inventory, sales reporting).
- Knowledge of fashion trends, digital engagement and social media; curiosity for evolving retail channels.
- Ability to work a flexible schedule including nights, weekends, peak seasons and holidays.
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform routine physical tasks on the sales floor and stockroom.
Skills
Experience
Minimum 1 to 6 years of supervisory or store leadership experience in retail or service environments; prior experience in luxury or fashion retail is advantageous.
Education
High school diploma or equivalent required; associate's or bachelor's degree in business, retail management, merchandising or a related field preferred. A combination of education and relevant experience will be considered.
Workplace
The successful candidate will be located in Burlington, Massachusetts, USA, with easy access to Boston.
Compensation
The base compensation for this position ranges from USD 62,000 to USD 94,000 per annum.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach emphasizes creative, inclusive and customer‑centric retail experiences rooted in New York sensibility. As part of Tapestry, the brand prioritizes professional development, diversity and collaboration across a global house of brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Director», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.