Coach Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 5, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Manager role in Biggera Waters, Australia—lead retail operations, drive sales, and inspire high-performing teams in luxury fashion retail.
Role & Responsibilities
- Lead store performance by driving sales, profitability, and productivity across all retail channels
- Execute strategic business plans while adapting to evolving customer needs and local market dynamics
- Champion a service-first culture through personalized clienteling and exceptional service delivery
- Address customer concerns with empathy, professionalism, and operational urgency
- Recruit, develop, and retain a diverse, high-performing team aligned with Coach brand values
- Set performance goals, provide constructive feedback, and recognize individual and team accomplishments
- Oversee daily operations including inventory management, payroll administration, and loss prevention
- Ensure visual merchandising and store presentation maintain brand standards and customer inspiration
- Optimize staffing and scheduling to meet business demands while ensuring seamless service delivery
- Foster a welcoming, inclusive work environment where team members feel valued and empowered
- Communicate effectively with team, peers, and corporate partners to align on strategic objectives
- Serve as a brand ambassador representing Coach values in-store and throughout the community
Qualifications
- 1–6 years of leadership experience in retail or service industries; luxury or fashion background preferred
- Demonstrated passion for leading and developing high-performing, motivated teams
- Commitment to delivering best-in-class customer experiences aligned with brand heritage
- Strong business acumen with focus on results and operational excellence
- Exceptional communication and interpersonal skills that build trust and clarity
- Proficiency in Microsoft Office and retail systems (labor management, inventory, sales reporting)
- Knowledge of current fashion trends and competitive market positioning
- Familiarity with digital engagement and social media platforms
- Ability to build strong vendor and community relationships
- Strong English language proficiency
Skills
Experience
1–6 years of leadership experience in retail or service industries; luxury or fashion background is advantageous. A combination of relevant education and professional experience will be considered.
Education
Not specified; secondary education with retail or supervisory qualifications preferred.
Workplace
The successful candidate will be located in Biggera Waters, Queensland, Australia, with easy access to Gold Coast.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Boutique Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.