- Location
- Bicester Village, Unit 107-108, 50 Pingle Drive (View map)Bicester OX26 6WDUK
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- £33,280–36,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Back of House Supervisor leads store initiatives and supports business operations, sales performance, team development and customer experience at Coach in Bicester. The full-time-equivalent base salary range is £33,280–£36,000 annually; part-time pay is pro-rated to contracted hours, and actual compensation is determined using objective, job-related criteria.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Act as a Coach Brand Ambassador, embodying Coach values and increasing brand awareness.
- Lead the implementation of company initiatives and support the full operation of the business.
- Maintain a growth mindset toward business and personal development initiatives.
- Build trust, maintain integrity and foster collaboration across the store and organization to support a fair, positive experience and inclusive team culture.
- Monitor and analyse sales data, identify trends, recommend ways to enhance store performance and implement individualised team development to improve the customer experience.
- Apply strong business acumen and execute forward-planned strategies to achieve leadership initiatives for store goals and KPIs.
- Support recruiting, interviewing, performance evaluations and advanced training as needed.
- Provide feedback and guidance to improve individual performance, and hold team members accountable for individual and business goals.
- Ensure team compliance with company policies, procedures and store operating procedures.
- Help execute innovative strategies to deliver exceptional experiences for internal and external partners.
- Foster a customer-centric culture, prioritise customer satisfaction and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
- Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Promote company resources that support a healthy working environment for internal customers.
- Bend, reach and stretch; lift, carry and move at least 25 pounds and, at times, lift and carry products, cartons, props or fixtures weighing up to 50 pounds.
Qualifications
- Able to bend, reach and stretch, and lift, carry and move at least 25 pounds; able at times to lift and carry products, cartons, props or fixtures weighing up to 50 pounds.
Skills
Workplace
The role is situated in Bicester, England, UK — conveniently close to Oxford.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position ranges from GBP 33,280 to GBP 36,000 per annum.
Benefits
Inclusive, innovative and fun working environment; internal mobility and career progression; one paid volunteering day per year and opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; employee discount; incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stockroom Supervisor», «Inventory Supervisor», «Operations Supervisor», «Back of House Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.