Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Embody Coach brand values and increase brand awareness through authentic engagement with customers and team members
• Lead implementation of company initiatives and support full operation of the store
• Establish trust and maintain integrity to foster an inclusive, collaborative culture within the store and across the organization
• Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
• Implement individualized team development initiatives to increase overall customer experience and business results
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support recruiting, interviewing, performance evaluation, and training of store staff
• Provide constructive feedback and guidance to improve individual performance; hold team accountable for business and personal goals
• Enforce compliance with company policies, procedures, and store operational protocols
• Create and execute innovative strategies for exceptional customer experiences for internal and external partners
• Develop and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR support and conflict resolution resources to the store team
• Champion company resources to support a healthy work environment

Qualifications

• 1+ years of equivalent experience managing competitive retail spaces at the lead supervisor level or higher
• Demonstrated ability to lift and carry at least 25 pounds regularly, and up to 50 pounds occasionally
• Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom effectively
• Proficiency in sales analytics and retail business metrics
• Strong leadership and people management capabilities
• Excellent customer service and relationship-building skills

Skills

Experience

1+ years of equivalent experience managing competitive retail spaces at the lead supervisor level

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.