Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Store Manager to lead a high-performing retail team in Antioch, Tennessee. The successful candidate will drive sales performance and deliver exceptional customer experiences while embodying Coach's brand values. This role encompasses team leadership, customer-centric culture development, and accountability for store operational excellence and KPIs.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Coach Brand Ambassador, embodying company values and driving brand awareness among customers and team members
• Lead implementation of company initiatives and support full operational execution of the store business
• Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
• Implement individualized team development strategies to increase overall customer experience and sales results
• Establish trust and maintain integrity to support a collaborative, inclusive, and fair team environment
• Recruit, interview, evaluate performance, and provide high-level training to team members as needed
• Provide constructive feedback and guidance to improve individual and team performance; hold team accountable for business goals
• Enforce compliance with company policies, procedures, and store operational standards
• Execute innovative strategies for exceptional customer experiences and mentor team on clienteling to build long-term customer relationships
• Champion company resources to support a healthy work environment for internal and external customers

Qualifications

• Minimum 1+ years equivalent experience managing competitive retail space at a lead supervisor or store management level
• Demonstrated ability to lead retail teams and drive sales performance in a competitive environment
• Strong understanding of retail operations, customer service excellence, and team management
• Ability to work a flexible retail schedule including evenings and weekends as business needs dictate

Skills

Experience

Minimum 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level or similar retail management capacity.

Education

High school diploma or equivalent required; college education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.