Coach Store Management Supervisor
- Seniority
- Manager
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised luxury leather goods and accessories brand within Tapestry, Inc., known for its craftsmanship and contemporary American aesthetic. The brand operates an extensive retail network and emphasizes elevated client service, product quality and commercial rigor across its boutiques worldwide.
Coach in New York seeks an Assistant Store Manager to support store operations, drive sales and lead the retail team.
Role & Responsibilities
- Support the Store Manager in achieving sales targets and key performance indicators through daily coaching and performance management of the sales team.
- Drive exceptional clienteling and customer experience standards, ensuring personalised service and long-term client relationships.
- Lead visual merchandising and store presentation to maintain brand standards and optimise product sell-through.
- Oversee store operations including inventory management, stock replenishment, cash handling, scheduling and payroll administration.
- Implement loss-prevention procedures, maintain compliance with company policies, and ensure a safe, welcoming environment for clients and staff.
- Train, mentor and develop associates through on‑the‑floor coaching, performance reviews and structured development plans.
- Participate in hiring, onboarding and workforce planning to maintain appropriate staffing levels for peak trading periods.
Qualifications
- Proven leadership ability with experience supervising retail teams and driving sales performance.
- Strong commercial acumen with a track record of meeting or exceeding retail KPIs.
- Excellent communication and interpersonal skills, with the capacity to coach and develop staff.
- Flexible availability to work retail hours, including weekends, evenings and holiday periods.
- Demonstrated aptitude for visual merchandising, inventory control and operational discipline in a boutique environment.
Skills
Experience
Minimum of two years of supervisory or assistant management experience in retail, preferably within luxury, premium or fashion brands; demonstrated success in achieving sales targets and developing frontline teams.
Education
High school diploma or equivalent required; tertiary qualification in business, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a collaborative, client-focused retail culture that celebrates craftsmanship and contemporary design. As part of Tapestry, the brand invests in employee development and offers opportunities to grow within a global retail organisation while maintaining an emphasis on personalized service and commercial excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Retail Assistant Manager», «Assistant Retail Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.