Coach Store Management Associate

Location
Seniority Manager
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Coach — Assistant Store Manager in New York, NY. Lead sales, operations and a luxury retail team to deliver elevated client experiences.

Overview

Coach is an American luxury fashion house known for leather goods, handbags and accessories, operating a global retail network. The brand is part of the Tapestry group and is recognised for craftsmanship, contemporary design and a client-focused retail experience across flagship stores, boutiques and concessions.

Role & Responsibilities

  • Drive store sales and achieve individual and store KPIs through proactive selling, clienteling and team coaching.
  • Lead daily store operations including opening/closing procedures, cash handling, merchandising, inventory control and visual standards.
  • Recruit, mentor and develop sales staff; deliver regular coaching, performance feedback and training to build capability and engagement.
  • Manage workforce planning and scheduling to align staffing with business demand while controlling labour costs.
  • Implement loss prevention, security and compliance procedures to safeguard inventory and ensure adherence to company policies.
  • Execute visual merchandising directives and maintain presentation standards to maximise product appeal and conversion.
  • Analyse sales performance and contribute to local business plans; recommend corrective actions to meet targets.
  • Resolve customer escalations with diplomacy and ensure exceptional client experiences that foster loyalty.

Qualifications

  • Proven retail leadership with supervisory experience in a luxury or premium retail environment.
  • Demonstrated ability to meet sales targets and coach teams to achieve performance objectives.
  • Excellent interpersonal and communication skills with a polished, client-focused manner.
  • Strong organisational skills, attention to detail and comfort managing operational tasks (cash, stock, scheduling).
  • Flexibility to work retail hours, including evenings, weekends and holidays; legal right to work in the hiring country.

Skills

Sales leadership Clienteling Visual merchandising Inventory management Loss prevention Cash handling Point-of-sale (POS) systems Microsoft Excel Team development Customer service excellence

Experience

Typically 3+ years in retail with at least 1 year in a supervisory or assistant manager role, preferably within luxury or premium fashion.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, fast-paced retail environment that values craftsmanship, storytelling and commercial discipline. The brand emphasizes ongoing training, internal mobility and collaborative teamwork across a diverse, global organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.