Coach Store Leadership Associate

Location
Seniority Manager
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Coach Assistant Store Manager I in New York — lead store operations, coach sales teams and deliver exceptional luxury client experiences.

Overview

Coach is a global modern luxury house known for refined leather goods and accessories; it operates as part of Tapestry, Inc., a multi-brand luxury fashion group. The brand emphasizes design-led product, elevated client service and a retail network across flagship and boutique locations worldwide.

Role & Responsibilities

  • Support the Store Manager in achieving and surpassing sales targets through daily floor leadership and execution of sales strategies.
  • Coach, develop and motivate the sales team to deliver exceptional clienteling and elevated customer experiences consistent with Coach standards.
  • Oversee daily store operations including opening/closing, cash handling, POS reconciliation and adherence to loss-prevention procedures.
  • Ensure visual merchandising standards, stock presentation and housekeeping align with brand directives and promotional cadence.
  • Manage inventory control: receive, process and reconcile stock, conduct cycle counts and support replenishment to optimize sell-through.
  • Coordinate employee schedules and shift coverage to meet business demands while controlling labor costs.
  • Implement company policies and local regulatory requirements, escalate HR or operational issues to Store Manager and regional leadership as needed.

Qualifications

  • Proven supervisory experience in retail; preferably 2+ years leading sales teams in a fashion or luxury environment.
  • Demonstrated ability to coach, develop and manage performance of direct reports.
  • Strong commercial acumen with a track-record of meeting or exceeding sales objectives.
  • Solid numeracy for cash handling, basic P&L awareness and inventory reconciliation.
  • Flexible availability, including weekends and holidays, to support retail hours and peak trading periods.

Skills

Team leadership and coaching Customer relationship management and clienteling Visual merchandising execution Inventory control and stock reconciliation Cash handling and POS operations Scheduling and labor management Loss prevention and compliance

Experience

Typically requires a minimum of 2 years of supervisory or assistant manager experience in retail; prior exposure to luxury or premium fashion brands is strongly preferred.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a design-driven, client-centric retail culture where attention to craftsmanship and elevated service define the customer experience. The workplace prizes collaborative leadership, professional development and a fast-paced retail environment aligned with global brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.