Coach Store Leader

Location
Seniority Manager
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Coach seeks a Store Manager in New York, NY to lead boutique sales, clienteling and store operations.

Overview

Coach is an American luxury fashion house known for elevated leather goods, ready-to-wear and accessories. As part of the Tapestry portfolio, Coach combines contemporary design with heritage craftsmanship and operates a global retail network that emphasizes client service, product excellence and commercial discipline.

Role & Responsibilities

  • Own full P&L responsibility for the boutique, driving top-line sales and margin through commercial planning, assortment execution and disciplined cost control.
  • Set and deliver ambitious sales targets via daily coaching, performance management and a high-performance sales culture focused on client acquisition and retention.
  • Lead recruitment, onboarding and ongoing development of the store team to build product knowledge, selling skills and elevated clienteling standards.
  • Develop and execute local merchandising and visual standards to ensure brand consistency and maximize conversion.
  • Manage inventory, stock replenishment, receiving and stock-loss prevention in partnership with regional operations teams.
  • Oversee store operations including scheduling, payroll adherence, compliance with cash handling and security procedures, and achievement of operational KPIs.
  • Deliver exceptional client experiences through bespoke clienteling, CRM management and in-store events or private appointments.
  • Collaborate with regional leadership on business reviews, promotional activity execution and continuous improvement initiatives.

Qualifications

  • Proven track record in luxury or premium retail with at least 3 years in a supervisory or store management role.
  • Demonstrable commercial acumen with experience managing store P&L and achieving sales targets.
  • Strong leadership skills with experience recruiting, developing and motivating teams to achieve sustained performance.
  • Excellent communication and interpersonal skills, with a client-centric approach and polished presentation.
  • Solid understanding of visual merchandising principles, inventory control and loss-prevention practices.

Skills

P&L management Clienteling and CRM execution Visual merchandising Inventory management and loss prevention Team leadership and performance coaching Retail KPIs and sales forecasting Point-of-sale (POS) systems Microsoft Excel

Experience

Typically requires a minimum of 3 years' experience in luxury or premium retail with progressive responsibility in store leadership, including direct P&L ownership and proven success meeting or exceeding sales and margin targets.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, product-led creativity and a client-first retail ethos. The brand fosters an inclusive, collaborative workplace where commercial rigour is balanced with opportunities for professional development and cross-functional exposure within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.