Coach Store Manager
- Location
- Round Rock Texas USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury fashion house renowned for its craftsmanship in leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., the brand combines heritage American design with contemporary luxury retailing and operates an international network of branded boutiques and wholesale partners.
Coach seeks a Lead Supervisor I to maintain leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences while embodying the brand's values. The role encompasses full store operations management, team leadership and development, data-driven performance optimization, and implementation of company initiatives to create a customer-centric culture.
Role & Responsibilities
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serves as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the store
- Leads implementation of company initiatives and supports full operation of the store business
- Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
- Implements individualized team development strategies to increase overall customer experience
- Supports recruiting, interviewing, performance evaluation, and high-level training of team members
- Provides necessary feedback and guidance to improve individual performance at all levels
- Maintains strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Holds team accountable for achieving individual and business goals while enforcing company policies and procedures
- Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Creates a customer-centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy
- Provides HR and conflict resolution support to team and district in the absence of senior leadership
Qualifications
- One or more years of equivalent experience managing competitive retail space at the lead supervisor level or higher
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, reach, stretch, climb, kneel, and maneuver the sales floor and stockroom
- Demonstrates courage in providing direct, actionable feedback and addressing challenges
- Shows creativity in developing unique ideas and solutions for store operations
- Exhibits customer focus dedicated to meeting expectations of internal and external customers
- Demonstrates ability to deal with ambiguity and shift gears comfortably amid change
- Displays strong drive for results and consistently strives to exceed goals
- Demonstrates interpersonal savvy and ability to build effective relationships across all levels
- Shows learning agility and ability to quickly grasp new concepts and adapt to unfamiliar tasks
- Demonstrates strategic agility in seeing ahead clearly and anticipating future trends
- Shows capability in developing direct reports and others through challenging assignments and development plans
- Demonstrates ability to build effective teams, blend people together, and create strong team morale
Skills
Experience
One or more years of equivalent experience managing competitive retail space at the lead supervisor level, demonstrating proven success in sales leadership, team development, and customer service excellence within a fast-paced retail environment.
Education
No specific educational requirements stated in the job posting.
Workplace
The role is situated in Round Rock, Texas, USA — conveniently close to Austin.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a customer-obsessed, fast-paced retail culture that values craftsmanship, creativity and professional development. The working environment emphasizes mentorship, measurable performance and the delivery of elevated client experiences consistent with a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Manager», «Sales Floor Manager», «Branch Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.