Coach Store Lead Supervisor
Coach in New York, NY is hiring a Lead Supervisor to oversee store operations, coach teams and drive sales performance.
Overview
Coach is a global luxury fashion house renowned for its craftsmanship in leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., the brand combines heritage American design with contemporary luxury retailing and operates an international network of branded boutiques and wholesale partners.
Role & Responsibilities
- Lead daily store operations in support of the Store Manager, including opening/closing procedures, cash handling and point-of-sale integrity.
- Coach, mentor and develop sales associates to drive conversion, average transaction value and overall store KPIs.
- Ensure exceptional client experience through proactive clienteling, follow-up and resolution of escalated customer issues.
- Maintain and execute visual merchandising standards, merchandising resets and inventory replenishment to brand guidelines.
- Support loss-prevention protocols, inventory controls and audit readiness; investigate and report operational discrepancies.
- Assist with staff scheduling, payroll accuracy and temporary staffing needs during peak periods and events.
- Contribute to daily sales planning and provide accurate reporting and feedback to management on team performance.
Qualifications
- Proven retail experience with a minimum of 1 year in a supervisory or lead role; luxury or premium brand experience preferred.
- Demonstrated ability to coach teams, manage performance and deliver consistent sales results.
- Strong interpersonal and communication skills with a client-centric approach.
- Flexibility to work retail hours including weekends, evenings and holiday peaks.
- Legally authorized to work in the country of employment.
Skills
Experience
Typically requires at least 2 years of retail sales experience with a minimum of 1 year in a supervisory or lead capacity; experience with a luxury or premium fashion brand is highly desirable.
Education
High school diploma or equivalent required; post-secondary coursework in business, retail management or fashion is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a customer-obsessed, fast-paced retail culture that values craftsmanship, creativity and professional development. The working environment emphasizes mentorship, measurable performance and the delivery of elevated client experiences consistent with a global luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.