Coach Store Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 31, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I in Nashville, Tennessee. Lead retail store operations, manage sales performance, and develop teams in luxury fashion retail.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach values and serve as a Brand Ambassador to increase brand awareness and engagement
- Monitor and analyze sales data to identify trends and make recommendations to enhance store performance
- Establish trust and maintain integrity to support collaboration and promote an inclusive culture within the store
- Lead implementation of company initiatives and support full store operations
- Provide training, performance evaluation, and development feedback to drive individual team member improvement
- Enforce compliance with company policies, procedures, and store operational standards
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Mentor team on clienteling strategy to build long-term customer relationships
- Support recruiting, interviewing, and onboarding processes for store staff
- Provide HR and conflict resolution support to team members and district in absence of senior leadership
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or higher
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
- Strong sales acumen and demonstrated track record of exceeding sales goals
- Proven ability to build and lead effective teams
- Exceptional interpersonal and communication skills
- Customer-focused mindset with ability to execute innovative customer experience strategies
Skills
Experience
Minimum 1 year of equivalent experience managing competitive retail environments at the Lead Supervisor level or comparable position, with demonstrated success in leading teams, achieving sales targets, and implementing retail operations initiatives.
Education
High school diploma or equivalent; retail management training or coursework preferred.
Workplace
This position is based in Nashville, Tennessee, United States of America.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Store Manager», «Senior Sales Supervisor», «Retail Operations Lead», «Store Management Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.