Coach Store Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the organization
• Lead implementation of company initiatives and support full operation of the business while maintaining a growth mindset
• Establish trust and integrity to support an environment of collaboration within store and throughout the organization
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and customer experience
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators (KPIs)
• Support recruiting, interviewing, performance evaluation, and high-level training as needed for team members
• Provide necessary feedback and guidance to improve individual performance and hold team accountable for goals
• Adhere to and enforce team compliance of company policies, procedures, and store operational requirements
• Assist in executing innovative strategies for exceptional customer experiences with both internal and external partners
• Create a customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of leadership team
• Champion company resources to support a healthy work environment for internal customers

Qualifications

• Minimum 1 year of equivalent experience in managing competitive retail space at the Lead Supervisor level
• Ability to lift at least 25 lbs regularly, with occasional lifting up to 50 lbs
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrate courage, providing direct and actionable feedback
• Display creativity and contribute original ideas to brainstorming and problem-solving
• Strong customer focus with dedication to meeting internal and external customer expectations
• Ability to deal with ambiguity and shift gears comfortably when handling change
• Drive for results with consistent top performance orientation
• Strong interpersonal savvy and ability to relate well to all kinds of people
• Learning agility and ability to quickly grasp new concepts and solutions

Skills

Experience

Minimum 1 year of equivalent experience managing competitive retail space at the Lead Supervisor level. Proven ability to lead sales teams, drive results, and develop team members in a retail environment. Experience with P&L management, inventory control, and customer experience optimization is highly valued.

Education

High school diploma or equivalent required; associate's degree or higher in business, retail management, or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.