Coach Store Lead
- Seniority
- Lead
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for leather goods and modern lifestyle accessories. As part of Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates an international retail network delivering elevated client experiences.
Coach in New York, NY seeks a Lead Supervisor to coach teams, drive sales and deliver elevated client experiences in a luxury retail setting.
Role & Responsibilities
- Lead daily store operations, including opening/closing, cash handling, and point-of-sale management to ensure operational excellence.
- Coach, mentor and develop sales associates to achieve individual and store sales targets and key performance indicators.
- Drive client acquisition and retention through personalised clienteling, CRM use and best-in-class customer service.
- Maintain brand standards for visual merchandising, product presentation and store environment to maximise sell-through.
- Manage inventory processes, stock replenishment and loss-prevention procedures in partnership with store management.
- Deliver training on product knowledge, selling techniques and compliance requirements; model exemplary service behaviours.
- Support scheduling and workforce planning to ensure adequate coverage during peak trading periods, events and promotions.
Qualifications
- Proven supervisory experience in a retail environment, preferably within luxury, premium fashion, or accessories.
- Demonstrable track record of meeting or exceeding sales targets and driving measurable team performance.
- Exceptional interpersonal skills with the ability to build rapport with high-net-worth clients and inspire front-line teams.
- Strong organisational aptitude, attention to detail and commitment to brand standards and operational compliance.
- Flexible availability including weekends, evenings and holiday periods.
Skills
Experience
Typically requires 2–4 years of retail experience with at least one year in a supervisory or lead role; luxury or premium fashion experience highly desirable.
Education
High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management or a related field is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasizes craftsmanship and contemporary design within a collaborative, client-centric environment. As part of Tapestry, employees are encouraged to develop commercially while maintaining high standards of service and brand presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Team Lead», «Client Experience Lead», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.