Coach Store Lead

Location
Seniority Lead
Posted ✦ Today
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Coach in New York, NY seeks a Lead Supervisor to coach teams, drive sales and deliver elevated client experiences in a luxury retail setting.

Overview

Coach is an American luxury fashion house renowned for leather goods and modern lifestyle accessories. As part of Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates an international retail network delivering elevated client experiences.

Role & Responsibilities

  • Lead daily store operations, including opening/closing, cash handling, and point-of-sale management to ensure operational excellence.
  • Coach, mentor and develop sales associates to achieve individual and store sales targets and key performance indicators.
  • Drive client acquisition and retention through personalised clienteling, CRM use and best-in-class customer service.
  • Maintain brand standards for visual merchandising, product presentation and store environment to maximise sell-through.
  • Manage inventory processes, stock replenishment and loss-prevention procedures in partnership with store management.
  • Deliver training on product knowledge, selling techniques and compliance requirements; model exemplary service behaviours.
  • Support scheduling and workforce planning to ensure adequate coverage during peak trading periods, events and promotions.

Qualifications

  • Proven supervisory experience in a retail environment, preferably within luxury, premium fashion, or accessories.
  • Demonstrable track record of meeting or exceeding sales targets and driving measurable team performance.
  • Exceptional interpersonal skills with the ability to build rapport with high-net-worth clients and inspire front-line teams.
  • Strong organisational aptitude, attention to detail and commitment to brand standards and operational compliance.
  • Flexible availability including weekends, evenings and holiday periods.

Skills

Clienteling and CRM-driven sales Visual merchandising Inventory management and stock control Loss prevention and cash-handling procedures Team leadership, coaching and training Sales performance management

Experience

Typically requires 2–4 years of retail experience with at least one year in a supervisory or lead role; luxury or premium fashion experience highly desirable.

Education

High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management or a related field is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship and contemporary design within a collaborative, client-centric environment. As part of Tapestry, employees are encouraged to develop commercially while maintaining high standards of service and brand presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.