Coach Store Floor Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for leather goods and contemporary design. The brand operates globally and is part of the Tapestry group, which includes other notable luxury houses. Coach retail locations emphasize craft, product storytelling and elevated client service while offering career development within a large luxury fashion organisation.
Coach – Lead Supervisor in New York, NY. Lead store teams to deliver luxury client service, drive sales and maintain brand presentation.
Role & Responsibilities
- Lead and motivate the sales floor team to deliver exceptional client experiences and achieve sales targets and KPIs.
- Coach, mentor and develop sales associates through on-the-floor training, performance feedback and regular coaching sessions.
- Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and shift scheduling.
- Oversee visual merchandising standards and product presentation to ensure brand consistency and seasonal planogram compliance.
- Execute inventory control, stock replenishment and loss-prevention procedures; coordinate with management on stock movement and receive processes.
- Drive clienteling activities including VIP servicing, appointment management and follow-up to maximise retention and conversion.
- Prepare and submit sales and operational reports, escalate issues to store management and support ad hoc local initiatives.
Qualifications
- High school diploma or equivalent; post-secondary coursework in retail, business or fashion preferred.
- Authorized to work in the country of employment.
- Demonstrable leadership ability with strong coaching and interpersonal skills.
- Excellent client-facing communication and organisational skills; flexible availability including weekends and holidays.
- Professional appearance and a customer-first mindset aligned with luxury retail standards.
Skills
Experience
Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role; experience in luxury fashion or accessories retail is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in retail, business, or fashion is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-led retail culture that values craftsmanship and modern American luxury. The workplace emphasizes professional development, hands-on leadership and collaboration across store teams and corporate functions within the Tapestry family.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Lead Supervisor», «Lead Sales Associate», «Senior Client Advisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.