Coach Store Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for leather goods and contemporary design. The brand operates globally and is part of the Tapestry group, which includes other notable luxury houses. Coach retail locations emphasize craft, product storytelling and elevated client service while offering career development within a large luxury fashion organisation.
Coach seeks an experienced Store Manager to lead retail operations and drive sales performance at their flagship Chicago location. This role combines leadership excellence with hands-on retail management, requiring the successful candidate to maintain a strong sales floor presence, mentor the team, and deliver exceptional customer experiences while achieving business targets and implementing company initiatives.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness throughout the store and among customers
- Lead implementation of company initiatives and support full operation of the business
- Establish trust and collaboration within the store team and throughout the organization to promote fair, positive, and inclusive culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development plans to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and training of store staff as needed
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving goals
- Enforce compliance with company policies, procedures, and store operational protocols
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture and mentor the team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to store team and district in the absence of senior leadership
- Champion company resources to support a healthy work environment
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or above
- Demonstrated ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally
- Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom environments
- Strong business acumen and sales-driven mindset
- Proven leadership and team-building capabilities
- Excellent communication and interpersonal skills across all organizational levels
- Demonstrated customer-focused approach and ability to build lasting client relationships
- Proficiency in analyzing sales data and implementing performance-improvement strategies
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level, with demonstrated success in driving sales targets, building high-performing teams, and delivering exceptional customer experiences in a luxury retail environment.
Education
High school diploma or equivalent; retail management certification or equivalent training preferred.
Workplace
This position is based in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a client-centric, design-led retail culture that values craftsmanship and modern American luxury. The workplace emphasizes professional development, hands-on leadership and collaboration across store teams and corporate functions within the Tapestry family.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Sales Floor Manager», «Store Team Lead», «Lead Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.