Coach Store Floor Supervisor

Location
Seniority Supervisor
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Coach – Lead Supervisor in New York, NY. Lead store teams to deliver luxury client service, drive sales and maintain brand presentation.

Overview

Coach is an American luxury accessories brand known for leather goods and contemporary design. The brand operates globally and is part of the Tapestry group, which includes other notable luxury houses. Coach retail locations emphasize craft, product storytelling and elevated client service while offering career development within a large luxury fashion organisation.

Role & Responsibilities

  • Lead and motivate the sales floor team to deliver exceptional client experiences and achieve sales targets and KPIs.
  • Coach, mentor and develop sales associates through on-the-floor training, performance feedback and regular coaching sessions.
  • Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and shift scheduling.
  • Oversee visual merchandising standards and product presentation to ensure brand consistency and seasonal planogram compliance.
  • Execute inventory control, stock replenishment and loss-prevention procedures; coordinate with management on stock movement and receive processes.
  • Drive clienteling activities including VIP servicing, appointment management and follow-up to maximise retention and conversion.
  • Prepare and submit sales and operational reports, escalate issues to store management and support ad hoc local initiatives.

Qualifications

  • High school diploma or equivalent; post-secondary coursework in retail, business or fashion preferred.
  • Authorized to work in the country of employment.
  • Demonstrable leadership ability with strong coaching and interpersonal skills.
  • Excellent client-facing communication and organisational skills; flexible availability including weekends and holidays.
  • Professional appearance and a customer-first mindset aligned with luxury retail standards.

Skills

Client service and relationship building Team leadership and coaching Sales performance management and KPI delivery Visual merchandising and brand presentation Point-of-sale (POS) systems and cash handling Inventory control and loss-prevention Shift scheduling and labour optimisation Microsoft Excel

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role; experience in luxury fashion or accessories retail is strongly preferred.

Education

High school diploma or equivalent required; tertiary education in retail, business, or fashion is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led retail culture that values craftsmanship and modern American luxury. The workplace emphasizes professional development, hands-on leadership and collaboration across store teams and corporate functions within the Tapestry family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.