Coach Store Floor Lead

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach New York: Lead Supervisor — drive sales, coach teams and deliver luxury client service in Coach boutiques.

Overview

Coach is an American luxury lifestyle brand renowned for leather goods and modern accessories. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates an international network of boutiques and e-commerce channels. The brand emphasizes elevated client service, merchandising excellence and career development within a global luxury retail organization.

Role & Responsibilities

  • Supervise daily store operations and the sales floor in support of the Store Manager, ensuring adherence to brand standards and operational procedures.
  • Coach, mentor and develop sales associates to maximize individual and team performance against sales targets and KPIs.
  • Deliver exemplary luxury client service through proactive clienteling, relationship building and personalized selling strategies.
  • Oversee inventory control, stock replenishment and cycle counts to minimise shrink and ensure visual merchandising integrity.
  • Execute visual merchandising directives and maintain store presentation to reflect seasonal campaigns and product storytelling.
  • Manage cash handling, opening and closing procedures, and ensure compliance with loss-prevention policies.
  • Prepare and review basic sales reports, support scheduling and staffing decisions, and assist with ad-hoc operational tasks as required.

Qualifications

  • Proven supervisory experience in a luxury or premium retail environment; demonstrated ability to lead and develop frontline teams.
  • Track record of meeting or exceeding sales targets and driving KPI performance through coaching and operational discipline.
  • Strong customer-service orientation with demonstrated clienteling skills and the ability to cultivate long-term client relationships.
  • Excellent organizational skills, attention to detail, and the ability to prioritise tasks in a fast-paced retail setting.
  • Flexible availability, including weekends, evenings and public holidays as required by retail operations.

Skills

Team leadership and coaching Clienteling and luxury customer service Visual merchandising execution Inventory control and stock management Loss-prevention and cash-handling procedures Point-of-sale (POS) systems Sales reporting and KPI analysis Microsoft Excel

Experience

Typically 2–4 years in retail sales with at least 1–2 years in a supervisory or team-lead capacity within a luxury or premium brand.

Education

High school diploma or equivalent; post-secondary education or retail management coursework preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a collaborative, client-focused retail culture that values craftsmanship, storytelling and elevated service. The workplace emphasises professional development and provides a fast-paced environment where visual excellence and sales leadership are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.