Coach Store Consultant

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY — experienced luxury retail professional needed to drive sales and deliver exceptional client service.

Overview

Coach is a leading American luxury house renowned for its leather goods and accessories, operating globally under the Tapestry, Inc. portfolio. The brand emphasizes craftsmanship, accessible luxury and contemporary design while investing in customer experience and retail excellence across flagship boutiques and wholesale channels.

Role & Responsibilities

  • Deliver elevated, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets through consultative selling, cross-selling and upselling of Coach product lines.
  • Operate point-of-sale systems accurately, process transactions and manage returns/exchanges in accordance with company policies.
  • Maintain boutique presentation and visual merchandising standards, including window styling, stock rotation and housekeeping.
  • Manage inventory activities: receiving, stock replenishment, merchandising and basic inventory reconciliation.
  • Support loss-prevention procedures and ensure compliance with cash-handling and security protocols.
  • Collaborate with store management on events, private client appointments and local marketing initiatives.
  • Report client feedback and product trends to management to inform commercial and merchandising decisions.

Qualifications

  • Professional, client-focused demeanour with strong interpersonal and communication skills.
  • Proven ability to meet sales targets and convert high-quality leads into transactions.
  • Flexibility to work retail hours including evenings, weekends and holidays.
  • Legal authorization to work in the hiring country.
  • Attention to detail in visual presentation, stock handling and transaction processing.
  • Commitment to upholding brand standards for product knowledge, appearance and service.

Skills

Clienteling Luxury customer service Visual merchandising Point-of-sale (POS) operation Cash handling and transaction accuracy Inventory management Cross-selling and upselling Loss prevention and store security procedures Product knowledge — leather goods and accessories

Experience

Typically 2+ years of retail sales experience, preferably within luxury fashion, leather goods, or premium accessories; demonstrated track record of meeting or exceeding sales targets.

Education

High school diploma or equivalent; post-secondary education in retail, fashion, hospitality or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, design-led culture rooted in craftsmanship and elevated customer experiences. The workplace values professionalism, creativity and internal development, offering opportunities to grow within a global luxury retail network under the Tapestry umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.