Coach Store Cashier – Client Services

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary design. Operated under the Tapestry parent company, Coach combines modern luxury with artisanal craftsmanship and global retail operations, offering career paths across store, corporate and creative functions.

Coach is hiring a Cashier III in New York, NY — a retail role delivering luxury client service and accurate transaction management.

Role & Responsibilities

  • Execute accurate and efficient point-of-sale transactions, including cash, card and digital payments; ensure cash drawer integrity and end-of-day reconciliation.
  • Deliver elevated client service consistent with luxury-brand standards; build rapport, anticipate client needs and drive appropriate upsell and add-on sales.
  • Manage returns, exchanges and adjustments in accordance with brand policy while protecting customer experience and store profitability.
  • Support merchandising standards on the sales floor, including replenishment, ticketing, folding and maintaining visual directives.
  • Assist in opening/closing procedures, daily store operational tasks and bookkeeping related to transactions.
  • Coaching and mentoring junior cashiers and sales associates on transactional best practices and clienteling techniques.
  • Observe and enforce loss-prevention procedures; report discrepancies and potential security incidents promptly.
  • Collaborate with the store leadership team to meet individual and store sales KPIs and ensure seamless client handoffs between service touchpoints.

Qualifications

  • Proven cash-handling experience with documented accuracy and reliability.
  • Demonstrable client-service experience in retail, hospitality, or luxury environments.
  • Strong numeracy and attention to detail; ability to reconcile transactions and resolve discrepancies.
  • Availability to work flexible retail hours, including weekends, evenings and holidays.
  • Professional demeanor, polished communication skills and a service-oriented attitude.

Skills

Point-of-Sale (POS) operation Cash handling and reconciliation Clienteling and luxury customer service Returns and transaction adjustments Visual merchandising support Loss prevention awareness

Experience

Typically requires 2+ years of retail transaction experience; prior exposure to luxury or specialty retail environments is strongly preferred.

Education

High school diploma or equivalent; vocational training or retail certifications are advantageous but not required.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach fosters a client-centric, design-informed retail culture rooted in craftsmanship and contemporary luxury. The brand emphasizes personal development, teamwork and delivering refined service in its stores while operating within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashier III», «Retail Cashier», «Sales Transactions Specialist», «Client Experience Cashier», «Retail Payments Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.