Coach Lead Cashier
- Location
- Ontario California USA
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury lifestyle house specializing in leather goods and accessories and is part of the Tapestry, Inc. group. The brand is recognized for its craft-focused product heritage, premium retail experience and global retail footprint; as an employer it typically emphasizes client service excellence, retail training and internal mobility across store and corporate functions.
Coach seeks a Lead Cashier to drive exceptional customer experiences at the point of sale while supervising cashier operations. This role combines advanced POS proficiency, customer engagement, and team leadership to ensure efficient transactions, accurate financial handling, and adherence to brand service standards in a luxury retail environment.
Role & Responsibilities
- Greet customers warmly and serve as an Insider Program ambassador
- Engage customers at cashwrap and in line; assess needs and provide tailored solutions
- Capture customer information accurately and securely in compliance with data protection protocols
- Complete end-of-shift audits; process returns, repairs, and damaged merchandise according to policy
- Maintain SKU accuracy, cashwrap organization, visual standards, and cleanliness
- Suggest product add-ons and actively promote gift cards and loyalty initiatives
- Handle cash and payment media accurately; deliver purchases with appropriate care and presentation
- Assist in training junior cashiers and report equipment issues promptly
- Demonstrate integrity, ownership, and cross-functional collaboration
- Remain composed and composed under pressure while multitasking and prioritizing effectively
- Communicate clearly and confidently to influence customer purchasing decisions
- Adapt responsively to customer needs while maintaining environmental awareness
- Leverage technology proficiency to support new system implementations
- Maintain comprehensive product knowledge, store policies, and procedural compliance
- Represent Coach as a brand ambassador, embodying the Coach Guide to Style and Service standards
Qualifications
- Minimum 1 year of sales experience in luxury retail or comparable high-end environment
- Demonstrated proficiency with point-of-sale (POS) systems
- Basic computer competency with iPad, laptop, and mobile POS platforms
- Experience using two-way communication devices and reading price/release sheets
- Strong ability to work in a fast-paced, high-volume retail environment
- Exceptional English language proficiency
- Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom
- Flexibility to work evenings, weekends, peak season, and retail holidays including high-traffic event days
Skills
Experience
Minimum 1 year of direct sales experience in luxury retail or comparable high-end retail environment; familiarity with fashion trends and competitive landscape preferred. A combination of relevant education and hands-on retail experience will be considered.
Education
High school diploma or equivalent; additional retail, business, or customer service certification preferred.
Workplace
The successful candidate will be located in Ontario, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach blends American craftsmanship and modern luxury in a client-centric retail environment. The brand places emphasis on polished client interactions, hands-on training and opportunities for career progression within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cashier Supervisor», «Senior Cashier», «Lead Register Operator», «Point of Sale Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.