Coach Store Cash Lead
Coach in New York, NY seeks a Lead Cashier to supervise cash operations and deliver premium client service at a flagship retail store.
Overview
Coach is an American luxury lifestyle house specializing in leather goods and accessories and is part of the Tapestry, Inc. group. The brand is recognized for its craft-focused product heritage, premium retail experience and global retail footprint; as an employer it typically emphasizes client service excellence, retail training and internal mobility across store and corporate functions.
Role & Responsibilities
- Supervise daily cash operations including opening/closing procedures, register assignments and till reconciliation to ensure cash accuracy and compliance with company policies.
- Perform and oversee POS transactions, returns and exchanges while maintaining a premium level of client service consistent with brand standards.
- Train, mentor and schedule cashiers; monitor performance and provide on-floor coaching to improve service, speed and loss-prevention awareness.
- Investigate and resolve cash discrepancies, prepare daily deposit and variance reports, and escalate unresolved issues to store management.
- Enforce cash-handling and loss-prevention procedures, assist with internal audits and ensure adherence to company security protocols.
- Support the store management team with operational tasks, merchandising assistance during peak periods and ad hoc administrative duties.
Qualifications
- Proven reliability with a record of accurate cash handling and currency reconciliation.
- Strong numeracy and attention to detail; ability to identify and resolve discrepancies quickly and calmly.
- Effective leadership and communication skills with experience coaching frontline staff.
- Ability to work a flexible retail schedule, including weekends, evenings and holiday periods.
- Eligibility to work in the hiring country and willingness to undergo background and cash-handling checks.
Skills
Experience
Typically requires at least 2 years of retail cash-handling experience with a minimum of 1 year in a supervisory or lead capacity; prior experience in a premium or luxury retail environment is preferred.
Education
High school diploma or equivalent; additional retail or cash-handling certification is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach blends American craftsmanship and modern luxury in a client-centric retail environment. The brand places emphasis on polished client interactions, hands-on training and opportunities for career progression within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.