Coach Store Brand Ambassador
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Coach
Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear. Operating as part of the Tapestry portfolio, Coach combines modern design sensibility with heritage craftsmanship and pursues inclusive, brand-forward retail experiences across global markets.
Coach is hiring a Sales Associate in New York (Hudson Yards). Part‑time role delivering luxury client service and omni‑channel sales.
Role & Responsibilities
- Serve as the frontline ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards to every customer interaction.
- Deliver personalized styling and product advice to build long‑term client relationships and drive repeat business.
- Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans; capture client data to support clienteling strategies.
- Leverage mobile POS, clienteling tools and social selling (including short‑form video) to convert traffic and facilitate omni‑channel fulfilment (in‑store purchases, returns, exchanges, online pickups).
- Maintain the sales floor and stockroom—receive shipments, replenish stock, process inventory and complete cash‑wrap duties while upholding visual merchandising and asset‑protection procedures.
- Adapt to peak traffic and multiple customers on the floor; support teammates across functional areas and participate in brand training and inclusion initiatives.
- Perform required physical tasks safely (regularly lift ~25 lbs; occasionally up to 50 lbs) and follow all retail policies and loss‑prevention protocols.
Qualifications
- Minimum 1+ years of sales experience; luxury retail background preferred. A combination of education and retail experience will be considered.
- Demonstrable experience operating POS systems and mobile POS devices (iPad/laptop); familiarity with inventory processes and cash handling.
- Strong English communication skills required.
- Social‑media savvy with experience in social selling, live‑stream shopping or video demos is preferred; proven clienteling and data‑capture skills.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays; comfortable working in a fast‑paced retail environment.
Skills
Experience
At least one year of retail sales experience, preferably within luxury or fashion; demonstrable track record of meeting sales KPIs and working with mobile POS and clienteling systems.
Education
High school diploma or equivalent; additional retail, fashion or customer‑service training is a plus; combination of education and experience will be considered.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach promotes a creative, inclusive and team‑oriented retail culture under the Tapestry umbrella, emphasising personal development, direct feedback and customer‑first service. The brand values courage, creativity and a results‑driven mindset alongside a commitment to equity and inclusion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Client Advisor», «Sales Consultant», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.