Coach Senior Sales Support Associate
Coach — Sales Support Associate III in New York, NY. Provide sales operations, inventory control and client service for Coach's retail team.
Overview
Coach is an American luxury fashion house known for its leather goods and modern interpretation of American heritage design. The brand operates a global retail network and is part of Tapestry, a parent company that includes several prestige lifestyle labels. As an employer, Coach emphasizes craftsmanship, client-focused retail experiences and professional development within a high-touch, fashion-driven environment.
Role & Responsibilities
- Provide dedicated sales support to the retail team, assisting client advisors with clienteling, order processing and follow-up to maximise conversion and client lifetime value.
- Operate the point-of-sale system and process transactions accurately, including special orders, exchanges and refunds; ensure strict adherence to cash-handling procedures.
- Manage inventory activities: receiving, stock replenishment, cycle counts and discrepancy resolution in collaboration with store management and regional teams.
- Maintain elevated visual merchandising standards and store presentation consistent with brand guidelines; support floor moves and seasonal resets.
- Administer CRM entries and client records, ensuring data integrity and timely outreach for appointments, events and post-sale service.
- Support loss prevention and compliance protocols by monitoring stockroom practices and reporting anomalies.
- Prepare daily sales reports and assist with basic sales analytics to inform in-store strategies and stock decisions.
- Act as a mentor to less experienced sales staff, providing coaching on product knowledge, client service and operational procedures when required.
Qualifications
- Minimum 2 years of retail experience, preferably within luxury or premium fashion brands.
- Demonstrable competency with point-of-sale operations and inventory control procedures.
- Strong numerical aptitude and attention to detail for accurate transaction processing and stock reconciliation.
- Excellent interpersonal and client-service skills with a polished, professional demeanour.
- Ability to work a flexible retail schedule, including weekends and holidays, and to stand for extended periods.
- Basic proficiency with Microsoft Excel or similar tools for reporting and reconciliation.
Skills
Experience
At least 2 years of hands-on experience in a retail environment, ideally within a luxury or premium fashion house, with direct exposure to POS operation, inventory management and client-facing sales support.
Education
High school diploma or equivalent; vocational training in retail, hospitality or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, design-forward workplace that balances commercial rigour with creative expression. Employees are expected to deliver elevated service in a collaborative retail culture that values craftsmanship, professional growth and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.